Refund policy

Refund & Replacement Policy

1. Perishable Nature (No Returns)

Due to the live, organic nature of our architectural flora, we do not accept returns. Once a "Prescription for Beauty" has been delivered and accepted, the sale is final.

2. Quality Vitals & Claims

We take pride in our clinical conditioning process. If your arrangement does not meet the "Harwood Standard" upon arrival, you must contact the studio within 24 hours of delivery.

  • Requirement: Please email a clear photo of the arrangement to edith@harwoodpetals.com so we can perform a "visual triage" of the issue.

  • Resolution: If the failure is due to a stem defect or transit damage, we will provide a proportional credit or a replacement at our discretion.

3. Cancellation Policy

Orders are entering a "conditioning phase" well before they reach your door.

  • Standard Orders: Cancellations must be made at least 48 hours prior to the scheduled delivery date for a full refund.

  • Couture/Custom Orders: Because these involve specific clinical sourcing, cancellations made within 7 days of delivery will incur a 50% "sourcing fee".

4. Delivery Errors

  • Inaccurate Vitals: If an order is undeliverable due to an incorrect address or missing recipient contact info provided by the customer, a refund will not be issued.

  • Redelivery: A redelivery fee will apply if we must return to the studio and attempt a second drop-off.