Contact information

Contact the Studio

Inquiries & Clinical Support Whether you are inquiring about a Couture commission or need assistance with an existing order, our team is standing by to assist.

Order Triage (Quality Claims) If your arrangement does not meet the Harwood Standard upon delivery, please follow our triage protocol:

• Timeline: All quality claims must be submitted within 24 hours of delivery.

• Documentation: Email edith@harwoodpetals.com with your order number and a clear, high-resolution photo of the arrangement.

• Review: Our founder will perform a visual assessment to determine the cause of the floral failure and provide a resolution.

Studio Hours

• Monday, Wednesday & Friday: 9:00 AM – 5:00 PM

• Saturday: By Appointment Only

• Sunday: Closed for Studio Sanitation